Updating your customer data
Swisscard AECS complies with legal and regulatory requirements and regularly checks that customer data is up to date. As a customer, you can simplify the updating of your data by completing the necessary clarification steps promptly.
Updating your data
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Who needs to update their data?
Who needs to update their data?
The regulations oblige all customers to regularly review and update their data. As a customer, you are obliged to notify Swisscard AECS of any changes to your data in accordance with the GTC and will also be contacted by Swisscard AECS as part of the regular customer data update.
The customers concerned are contacted automatically.
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What data is affected?
What data is affected?
We regularly check that your data, which you provided as part of your application, is complete and up to date. In certain cases, a current declaration of the beneficial owner(s) for your credit card account and/or a current copy of your ID are required.
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What happens in the case of out-of-date customer data?
What happens in the case of out-of-date customer data?
Swisscard AECS complies with legal and regulatory requirements and is obliged to keep customer data up to date. This also applies to Swisscard AECS customers. Swisscard AECS does not accept a violation of this obligation.
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What is the process for updating customer data?
What is the process for updating customer data?
As a customer, you will be contacted by Swisscard AECS in writing by email, the Swisscard app or by mail and requested to update and/or complete your data.
Required documents & copies
Permanent employment
• Copies of your last three pay slips
New appointment
• Copy of your current employment contract with employer and employee signatures
Self-employed
• Copy of your last tax declaration or finalized tax statement/assessment
• Copy of a current bank statement from your bank with visible wage posting
Old-age, survivors’ or disability pension recipients
• Copy of your last pension statement
Unemployed
• Copy of your last unemployment benefit statement
Copy of current proof of your personal assets in the form of a bank statement or securities account statement
Passport
Copy of the inside double page with photo, signature and date of issue clearly visible
Identity card/residence permit for foreigners
Copy of the front and back page with photo, signature and date of issue clearly visible