Contact
Contact for private customers
Written contact
Swisscard AECS GmbH
Neugasse 18, P.O. Box
CH-8810 Horgen
Phone contact
Please use your product-specific service number to contact us. You can find this on the back of your credit card or on your statement.
Card loss
In case of theft or loss, block your card immediately using our emergency number. You can reach us 24 hours a day, 365 days a year. You can also conveniently block and unblock your card temporarily using your Swisscard app.
Tel. +41 44 659 69 03
Technical support for Swisscard app and Web Services
Tel. +41 44 659 64 92
Credit card insurances
Do you have questions about your insurance coverage or have you suffered a loss? Report your claim or contact our insurance partners directly with your insurance coverage question.
Contact for business clients
Phone contact for corporate cards
Please use your product-specific service number to contact us. You can find this on the back of your credit card or on your statement.
Business Cards for SME administrator
Tel. +41 44 659 62 50
Corporate Cards for major corporations administrator
Tel. +41 44 659 64 88
Tel. +41 44 659 66 66 24 h authorization
BTA Service (Business Travel Account)
Tel. +41 44 659 62 90
Phone contact for merchants
Merchants (American Express acceptance contractual partner)
Tel. +41 44 659 64 44 for customer service
Tel. +41 44 659 66 66 for 24 h authorization