Our management

Chief Financial Officer*

"My drive: to create great things with even greater teams!"

Wilhelm Rohde has been the CFO at Swisscard since November 1, 2018. He has many years of experience in international leadership and management in finance and strategy. Wilhelm Rohde started his career at American Express in 2004 with career stints in London, Sydney, New York and Singapore. At the start he worked in the CFO area at the Asian headquarters and later in various local and international finance positions. Before switching to Swisscard, he managed an international marketing team. Wilhelm Rohde previously worked for the Deloitte Consulting and Cap Gemini Ernst & Young consultancy companies in Germany. He studied Business Studies at the Universities of Mannheim and Göttingen and acquired an MBA from INSEAD.

Head Agile & Digital Delivery

"Learning and discovering new things every day, developing and implementing effective solutions as part of a team that move Swisscard forward as a whole – that’s what motivates me, that’s what drives me."

Alex Friedli took over as head of the Agile & Digital Delivery department in September 2020. Prior to that, he had been in charge of B2B Business since February 2013 and was therefore responsible for corporate customers and merchants. He has worked for Swisscard since it was established in 1998 and has held a wide variety of managerial positions since then. He managed the company-wide transition program for the Swisscard IT processing platform and, prior to this, from July 2005 to February 2009, he was the Head of Customer Service. Before joining Swisscard, he worked in product management for card products at Credit Suisse. Alex Friedli holds a university degree in Business Economics from the University of St. Gallen (lic. oec. HSG), majoring in organization.

Chief Operations Officer (COO)

"I want to provide our customers with a superior service experience. In doing so, it is important to me to also create an inclusive environment for our employees, where commitment and empathy are practiced and encouraged alongside performance."

Özlem Civelek took over management of the Operations division in June 2020. She has been a member of the Executive Board since May 2015 and managed the Risk division prior to assuming her current position. She has been working for Swisscard in various positions since 2004, including management positions in operational divisions and Process Engineering. Before joining Swisscard, she was responsible for various international projects in management consultancy, in the finance sector among others. Özlem Civelek has a Master’s in Business and Politics from the University of Stuttgart.

Chief Risk Officer (CRO)

"Our huge challenge is to ensure a sustainable and optimized risk balance for our customers and Swisscard in the digital transformation."

Daniel Muff took over as head of the Risk Department in mid-October 2020. As CRO, he is responsible for Swisscard’s entire risk management and for adapting existing instruments and processes to the increasing digitization of the credit card business. Daniel Muff was Head of Risk Management and member of the Executive Board at BANK-now from 2013. Prior to this, he held various management positions at Credit Suisse for 13 years, including responsibility for developing rating models in accordance with Basel II and working for the last five years as Head Risk Return Management Corporate Clients. He is a member of various industry committees and also serves as President of the IKO Consumer Credit Information Office. Daniel Muff studied Politics and Economics at the University of Zurich, majoring in banking and finance, and completed his doctorate in Economics in 2005.