Blocking credit cards
Blocking your Swisscard credit card or prepaid card in case of theft or loss. You can block your credit card or prepaid card by phone or in the Swisscard app 24 hours a day, 365 days a year.
Blocking credit cards
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Blocking by phone
Blocking by phone
Telephone numbers available for you 24 hours a day/365 days a year:
Credit cards with the installment facility
such as Visa, Mastercard, Bonviva, SWISS Miles & More credit cards, Blue from American Express, American Express® Credit Card Gold and Cashback credit cards:
Tel. +41 44 659 6900 German
Tel. +41 44 659 6901 French
Tel. +41 44 659 6902 Italian
Tel. +41 44 659 6903 English
American Express® Cards
Tel. +41 44 659 6333 American Express Card D/E/F/I
Tel. +41 44 659 6355 American Express Gold Card D/E/F/I
Tel. +41 44 659 6372 Platinum Card® D/E
Tel. +41 44 659 6373 Platinum Card® F/ITel. +41 44 659 6370 Centurion® Card D/E
Tel. +41 44 659 6371 Centurion® Card F/I
Tel. +41 44 659 6488 American Express Corporate Card D/E/F/I -
In the Swisscard app
In the Swisscard app
Block your card directly and easily in the Swisscard app. You can also order the replacement card directly in the Swisscard app.
Replacement card, emergency cash
If your card gets lost, we will provide you with simple assistance: We make sure that you receive emergency cash and that you are sent a replacement card by courier anywhere in the world – generally within 48 hours. Please contact our customer service team immediately.