Activate the Swisscard app on new device
Do you have a new smartphone? Learn how to activate the Swisscard app on your new device here.
Did you set up your smartphone via cloud backup?
If you set up your new smartphone via a cloud backup, the Swisscard app will detect this and automatically guide you through the activation process. Open the app, follow the steps, and confirm with the SMS code we send you.
If you’re setting up a new smartphone, choose the appropriate method below.
How to activate the Swisscard app on your new device
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I still have access to my previous smartphone
I still have access to my previous smartphone
If you still have access to your previous smartphone, you can activate the Swisscard app directly via your old device. Have both smartphones ready.
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I don’t have anything apart from my activation letter
I don’t have anything apart from my activation letter
If you no longer have access to your previous smartphone, you can activate the Swisscard app using your activation letter. It is valid for 30 days from receipt. If your letter has expired, you can request a new one in the app.
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I don’t have my old smartphone or my activation letter
I don’t have my old smartphone or my activation letter
Don’t worry. You can request a new activation letter in the Swisscard app. This is valid for 30 days subsequent to receipt.
FAQ
Download the Swisscard app from the App Store or Google Play Store. Once the app is installed, follow the instructions provided above.
This can occur if the backup is outdated, for example. In this case, simply choose one of the three methods detailed above, such as using your previous smartphone or your activation letter.
If you are logging in on a new device, Swisscard will send you a confirmation code via SMS. If you receive an SMS with a code without having initiated a login, ignore it. Swisscard will never ask for your password or card details via SMS or email.
Tap "Forgotten password" in the app and follow the instructions.
Yes. Stored cards are not automatically transferred when you switch devices. Add your card to Apple Pay or Google Pay again on your new smartphone.