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Card Security

Many credit card crimes start with a phishing scam. Phishing is a scam in which fraudsters contact potential victims via text message or email and attempt to obtain their personal data and credit card information. If you aren’t careful in such instances, you lose a lot of money. Most credit card fraud can be prevented if cardholders take their obligation to exercise due care seriously.

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Email

Check the sender
If you aren’t sure whether the message you have received is a phishing email, check the sender’s email address. Do you know this person? 
Is the email address trustworthy?
Ask the official sender, such as the bank or delivery service for further information.

Look for errors
Check whether an unexpected email is genuine. Look out for incorrect logos, misspellings or incorrect company names.
It is worth taking a detailed look.
 

 

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Weblinks

Check links
Do not open any links or attachments that you receive from a person you do not know, especially if you are not expecting a message from them. It could be a link to a fake website or an attachment which contains malware.

We also advise you to always type in links to websites yourself and check whether it is the official URL for the company. Excessively long links should make you suspicious. Trustworthy websites start with "https://".

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Login details

Never share login details
Your bank or card provider will never contact you to ask for confidential information or access data. The financial institutions do not inform their customers about unusual account or credit card transactions by email. Do not respond to inquiries like this.

Never share codes
Never share codes. With a confirmation code, criminals can set up additional services, such as a mobile payment system like Apple Pay, and steal money from you.
 


 

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Make checks

Check every payment
Check every payment request carefully and also check the payee. Only approve payment confirmations once you have checked the amount and the name of the merchant.

Activate the Swisscard app
Activate the Swisscard app. This reduces the risk of fraud. You can check every payment and will sometimes be asked to confirm them again (3-D Secure).