Information about the conflict in Ukraine
We wish to inform you about current topics regarding the conflict in Ukraine and the sanctions on Russia.
Important information for merchants on the acceptance of American Express Cards:
American Express Cards issued in Russia or Belarus can no longer be used as a means of payment outside Russia or Belarus; attempted transactions of this kind will be declined.
Important information on insurance benefits:
As regards the war in Ukraine, we have recently been receiving a considerable number of enquiries about insurance benefits. In this respect, please take note of the following:
- Before embarking on a journey: If a journey is cancelled or a flight route is changed, as the contractual partner, the leading provider is responsible – the tour operator or the airline, for example. We recommend you contact the leading provider first (airline, hotel, car rental). In many cases, services that have already been booked, such as flights or hotel stays, can be cancelled or rebooked at no cost. If you made your booking through a travel agency, please contact them.
- During a journey: The health and personal safety of our customers is our top priority. In this exceptional situation, we shall try to provide our travelling customers with the best possible support. We kindly ask affected customers to contact their insurance provider directly.
- In the case of enquiries of a financial nature, please note that in the scope of the General Terms and Conditions of Insurance, claims for damage due to wartime events are explicitly excluded. This means that the insurance provider is unable to cover any costs in such cases.
- If you fail to receive any support from your tour operator or the website at which you made your booking, or if you have any other questions about the subject of insurance, please contact your insurance provider.
Insurance provider contact for insurance claims:
Allianz Global Assistance
Wallisellen Branch (Switzerland)
Phone number for Platinum & Centurion customers: +41 44 283 38 38
Phone number for all other customers: +41 44 283 38 39