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Notification of claim

Do you have questions about your insurance coverage or have you suffered a loss? Report your claim or contact our insurance partners directly with your insurance coverage question.

The specialists will be happy to provide you with advice and support so that you can then get back to the finer things in life.

Contact information – for everything to do with your inclusive insurance benefits

American Express Centurion and Platinum

Insurer:
Allianz Assistance
AWP P&C S.A. Saint-Ouen (Paris)

Contact details:
+41 44 283 38 38
Email

Service center opening hours:
Monday to Friday 8:00 a.m. to 6:00 p.m.

Emergencies:
24-hour emergency call center (anytime and worldwide)

All other card products

Insurer:
Allianz Assistance
AWP P&C S.A. Saint-Ouen (Paris)

Contact details:
+41 44 283 38 39
Email

Service center opening hours:
Monday to Friday 8:00 a.m. to 6:00 p.m.

Emergencies:
24-hour emergency call center (anytime and worldwide)

Contact information – for everything to do with your optional insurance benefits

  • Purchase protection insurance

    Classic, Premium, Exclusive

    Insurer:
    European Travel Insurance ERV

    Contact details:
    +41 58 275 27 27
    Email

    Service center opening hours:
    Monday to Friday 8:00 a.m. to 6:00 p.m.

    Report a claim online

  • Cyber Security insurance

    Insurer:
    Allianz Assistance
    AWP P&C S.A. Saint-Ouen (Paris)

    Contact details:
    For legal protection concerns:
    +41 58 358 09 09 (CAP)
    For other concerns:
    +41 44 283 38 64
    Email

    Service center opening hours:
    Monday to Friday 8:00 a.m. to 6:00 p.m.

  • All Mobile insurance

    Classic, Premium, Exclusive

    Insurer:
    Allianz Assistance
    AWP P&C S.A. Saint-Ouen (Paris)

    Contact details:
    +41 44 283 38 32
    Email

    Service center opening hours:
    Monday to Friday 8:00 a.m. to 6:00 p.m.

  • Travel insurance

    Swiss Miles & More Travel Package
    Travel Protect, Travel Comfort, Travel Comfort Plus

    Insurer:
    Allianz Assistance
    AWP P&C S.A. Saint-Ouen (Paris)

    Contact details:
    +41 44 283 38 39
    Email

    Service center opening hours:
    Monday to Friday 8:00 a.m. to 6:00 p.m.

    Travel insurance ERV
    Classic, Premium, Exclusive

    Insurer:
    European Travel Insurance ERV

    Contact details:
    +41 58 275 27 27
    Email

    Service center opening hours:
    Monday to Friday 8:00 a.m. to 6:00 p.m.

    Emergencies:
    24-hour emergency call center
    +41 848 801 803 or
    +800 8001 8003

    Report a claim online

    Travel cancellation and curtailment insurance

    Insurer:
    Allianz Assistance
    AWP P&C S.A. Saint-Ouen (Paris)

    Contact details:
    +41 44 283 38 39
    Email

    Service center opening hours:
    Monday to Friday 8:00 a.m. to 6:00 p.m.

      

  • Pet insurance

    Classic, Premium, Exclusive

    Insurer:
    European Travel Insurance ERV

    Contact details:
    +41 58 275 27 27
    Email

    Service center opening hours:
    Monday to Friday 8:00 a.m. to 6:00 p.m.

    Emergencies:
    24-hour emergency call center +41 44 655 18 18

  • Balance Protection insurance

    Insurer:
    Chubb Versicherungen (Schweiz) AG

    Notification of claim and customer service:
    Financial & Employee Benefits Services (febs) AG
    Postfach 1763
    8401 Winterthur

    Contact details:
    +41 52 266 02 83
    Email

    Service center opening hours:
    Monday to Friday 8:30 a.m. to 5:30 p.m.

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