Ordering a replacement card
Credit card defective, lost or stolen? Order a replacement card quickly and easily in the Swisscard app or through Swisscard customer service.
How to order a replacement card
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Ordering a replacement card in the Swisscard app
Ordering a replacement card in the Swisscard app
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Ordering a replacement card from customer service
Ordering a replacement card from customer service
Order your replacement card by phone from our customer service.
Phone numbers by product
For all products with the installment facility, SWISS Miles & More credit cards, My Mastercard credit cards, BLUE from American Express, American Express® Gold Credit Card, Cashback credit cards:
Phone: +41 44 659 69 00
American Express® Cards
American Express Card – phone: +41 44 659 63 33
American Express Gold Card – phone: +41 44 659 63 55
Platinum Card® – phone: +41 44 659 63 72
Bonviva & Credit Suisse credit cards
Phone +41 44 659 61 84
