Information on disputed transactions.

OOften, through direct contact with the merchant, an unjustified debit can be clarified. For this reason, please contact the merchant before submitting the dispute form.

In case you have made a reservation on an online platform for a trip or flight and you have not received the confirmation email, please also contact the merchant before making a new booking.

Would you like to object to interest or charges listed in the «Miscellaneous» section of your statements? Please contact our customer service by telephone or in writing.

Should you be affected by recurring charges (subscription costs), the following contact list of the most common retailers could help you cancel your subscription.

to the online dispute form