A straightforward explanation of your monthly statement
Every month, you will receive a detailed monthly statement. Use this statement to check your spending for that month quickly and simply.
Please note that, as the principal cardholder, you are responsible for checking the card transactions on your account as soon as you receive this statement. Any unclear or erroneous transactions must be reported immediately using the complaint form.
How much do you have to pay?
The amount to be paid is stated on your monthly statement under «Minimum payment». Depending on whether you have activated the installment facility or not, this corresponds with the full invoice amount or the minimum amount.
When paying your bill via payment slip, you have the option of paying the entire amount, or paying an amount of your choice. This gives you greater financial freedom.
If you would like to benefit from the installment facility, you can change your method of payment from DD to payment slip through our Customer service.
With an activated DD (direct debit procedure), the entire statement amount is debited directly to the bank account of your choice each month. No payment slip is dispatched with your monthly statement. The installment facility is not currently available with DD.
We will pay the postage for you. Please use the franked template.