FORGOTTEN / LOST PIN CODE

HERE’S HOW TO REQUEST A NEW PIN CODE FOR YOUR CREDIT CARD

If you have forgotten or lost your personal identification number (PIN), you need a new PIN code. You can request your new PIN code online or by post.

Requesting a PIN code online

Card service login

Requesting a PIN code by post

Download the PIN request form. Complete the form in full and sign it. Franking template

PIN request form

Making safe use of your PIN code

Do not write down your PIN code anywhere – especially not on the credit card.
If you do write your PIN code down, it is essential that you keep the PIN code and the credit card separate from one another.
Never disclose your PIN code to anyone.

Security instructions with regard to phishing

Changing your PIN code

As soon as you have received your new PIN code, you should change it immediately for security reasons. To learn how to do it, please visit the following page:

Changing your PIN code: Here’s how to change the PIN code for your credit card.

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