Online shopping increasingly popular

The credit card is the preferred and most secure method of payment online for both merchants and customers. Consumers are increasingly shopping online, e-commerce (online shopping) is growing annually at rates in double figures. Credit card use is also increasing accordingly in the e-commerce sector.


Seven rules for secure shopping online

  • Only purchase from reliable merchants: Serious merchants always publish a contact address with fax and phone number as well as their General Terms and Conditions online.
  • Study the delivery conditions: Before entering the card number, the provider’s delivery conditions should be checked, which include the terms of delivery, the returns policy and any monthly charges due. If this information does not exist, it may be difficult for the cardholder to complain.
  • Use encryption: If encryption is offered online such as SSL (Secure Socket Layer), this should also be used. You can see whether a provider encrypts payment information by the locked padlock on the bottom edge of the browser or the domain address “https://” instead of “http://”.
  • Do not provide too much information: Do not provide any inessential data about the credit card or yourself, for example for information purposes. Like cash, card information is a valuable asset and should therefore be kept under lock and key as far as possible.
  • Avoid special offers: Exercise caution with “bargains” offered online that are too cheap to be true.
  • Document transactions: Print out the URL, General Terms and Conditions as well as the provider’s order form and confirmation and keep them for approximately three months. This may be very useful for correspondence later on or to cancel a subscription.
  • Check your invoice: Card statements should always be checked thoroughly. In the event of any discrepancies, you should immediately contact your credit card company.

»»If card misuse should take place despite this, the card company is liable for damages if the customer has not abused their obligation to exercise due diligence.