Information on video identification
Free* video identification from our external service provider (Swisscom) allows you to prove your identity quickly, easily and securely by video call. This means you no longer need to submit a certified hard copy of an identification document. A Swisscom call center agent checks and confirms the authenticity of your identification document online using the latest technology. The service is available during the following hours: Mon. – Sat., 8.00 a.m. to 10.00 p.m. (Central European Time).
What you need:
A valid official identification document – passport or identity card
Do you have a foreign identification document? Check here whether video identification is available.
A terminal device with video capability with a microphone and camera (e.g. laptop or tablet) and an Internet connection. If you use an Apple device, for example an iPhone or iPad, the special Videoident app from Swisscom is required.
The following browsers support video identification:
- Mozilla Firefox, version 30 or higher
- Google Chrome, version 21 or higher
- Opera, version 7.014.021 or higher
- Safari, version 7 or higher
A cellphone to receive the single-use password (TAN) by SMS.
How it works:
Entering your personal details
Make a note of the process number that is displayed once you have entered your details.
Tell the Swisscom call center agent your process number. He or she can then identify you using the camera function and your official identification document, and guide you through the video identification process.
Completing video identification
Once your identity has been successfully verified, you will receive an SMS with a single-use password (TAN) to complete video identification. When you enter the TAN, the data for video identification (e.g. a photograph of your identification document, a recording of the video call) is automatically sent to Swisscard over an encrypted, secure connection and you do not need to take any further steps.
You are redirected to the website of our external service provider (Swisscom) here.
* You may incur telephone and Internet costs.