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COVID-19-information

We inform you about current topics to do with COVID-19 here.

Statement by Swisscard on COVID-19

COVID-19 is impacting on all of our professional and private everyday lives. We want to be the reliable partner you are used to, even in challenging times. Read the personal message from CEO Florence Schnydrig Moser here.

Important information regarding Travel Cancellation Insurance

We are receiving many Travel Cancellation Insurance inquiries related to the COVID-19 pandemic (coronavirus). Please note the following points:

  • If a trip is canceled, the organizer is always responsible as the contractual partner, for example the airline or the travel agency. We recommend that you contact the organizer first (airline, hotel, rental car). In many cases, services already booked, such as flights or hotel accommodation, can be canceled or rebooked free of charge.
  • If you do not receive any support from your tour operator or booking portal or if you have further concerns regarding insurance, please contact the insurer. 

General Terms and Conditions card Insurances for private clients

American Express

SWISS Miles and More

Credit Suisse Bonviva Kreditkarten

Credit Suisse Einzelkarten

Point Up Karten

NAB Kreditkarten

 

General Terms and Conditions card Insurances for business clients

All General Terms and Conditions card Insurances

 

 

 

You can obtain the latest information on insurance issues relating to the coronavirus from our insurer at Allianz-assistance.ch

 

Insurer’s address and contact details for claims: 

Allianz Global Assistance

Zweigniederlassung Wallisellen (Schweiz)

Phone number for Platinum & Centurion customers: +41 44 283 38 38

Phone number for all other customers: +41 44 283 38 39

 

Covid-19

Helpful information for our customers

Contactless payment

Contactless payment using your credit card is more practical than cash. You simply hold your card with contactless function up to the terminal. You do not need to enter a PIN code or sign a receipt for payments up to CHF 80. Which is why contactless payment is simple, convenient and secure.

Swisscard app

Thanks to the free Swisscard app, you have all the information about your credit card and card payments to hand everywhere and at any time. You can check your transactions, for example, or find out what your current balance is. The app is available for iOS and Android devices.

cardservice

cardservice offers you even more convenience and greater transparency with online access to your card account. You can view your statements, transactions and available balance at all times. You can now also update your customer data easily. And all of this around the clock and anywhere in the world.