Service Center - Account management

Completing orders to Swisscard online

You can complete the following orders directly online in the “Service Center”:

  • changing contact details (address, phone numbers, e-mail address)
  • ordering a copy of your monthly statement
  • ordering payment slips
  • ordering a new PIN
  • ordering a replacement card

Order statuses

You are kept constantly informed about your order statuses by e-mail. You can find details about ongoing and completed orders in the Order Summary in the Service Center.

Individual issues

You can send us messages or questions about your individual issues using this contact form.
IMPORTANT: In the event of urgent issues, in particular blocking your card, please always contact our customer service by phone.