My cardservice user profile

Information about the username

You can only set the username once for security reasons. If you have forgotten your username, please contact our customer service. You can find the corresponding phone number on the back of your credit card or on your statement.

Information about the password

How to set your password: When you create your password, you must observe the following rules:

  • 8 characters minimum
  • 20 characters maximum
  • at least one capital and one small letter
  • at least one number
  • the following special characters are allowed _!@%?’,;/()[ ] ??$?^+-.:

How to change your password: You can change your password at any time under “User profile”.

If you have forgotten your password: Click on “Forgotten password?” on the “cardservice login” page.

Account name

The account name is an individual pseudonym (nickname) for your card account and must be different to your username. The account name is only used to communicate with you. You can change the account name at any time under “User profile”.